• US Citizen

• Green Card

• EAD (OPT/CPT/GC/H4)

• H1B Work Permit

• Corp-Corp

• W2-Permanent

• W2-Contract

• Contract to Hire

• Consulting/Contract

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 2nd Apr 2024

Required 14-20 Years of experince in IT
Required 8+ Years Telephony/VoIP experience with a focus on Contact Center applications.
Required 8+ Years Experience with a focus on cloud based contact center applications CCaaS.
Required 8+ Years Experience with Genesys CX Cloud installation, implementation and configuration
Required 8+ Years Experience with Advanced hands-on experience in migration strategy planning and execution from a legacy on premise/ hosted contact center platform to a CCaaS Genesys platform.
Required 8+ Years Experience with Architect Call flows, IVRs, skills, permissions, roles, data points, user, etc
Required 8+ Years Experience with Strong understanding of communication infrastructure, device compatibility and integration with CCaaS platforms.
Required 8+ Years Experience with Hands on experience and knowledge with cloud providers (Genesys, Google Cloud, AWS).
Required 8+ Years Experience with Strong proficiency with configuring and optimizing cloud platforms for telecom applications, ensuring performance, reliability, and security
Required 8+ Years Experience with Ability to comprehend, analyze, and research problems of a complex nature, make reasonable decisions, and recommend solutions.
Required 8+ Years Experience with Ability to provide technical expertise and guidance to internal teams and external customers on cloud-based solutions
Required 8+ Years Experience with Ensure compliance with regulatory requirements and industry standards for financial institutions implementing services in the cloud.
Required 8+ Years Experience with Ability to quickly adapt to changes in process, requirements, goals, and organizational change.
Required 8+ Years Experience with Requires excellent communication skills, analytical ability, strong judgment and management skills, and the ability to work effectively with client and IT management and staff. Improves systems by studying current practices, designing modifications. Recommends controls by identifying problems; writing improved procedures.
Required 8+ Years Experience with Prepares technical reports by collecting, analyzing, and summarizing information and trend.
Required 8+ Years Experience with Provides engineering support for large-scale 24x7 operational environment, including off-hours
Required 8+ Years Experience with Advanced verbal and written communication skills.
Required 8+ Years Experience with Effective organizational, planning and time management skills.
Preferred Work with developers on reporting, API integration, 3rd party app integration. Expertise on full set of Genesys API (ex. Analytics. BI, user management, etc.)
Preferred Strong proficiency with monitoring and troubleshooting telecom services and infrastructure in the cloud, addressing performance issues and outages promptly
Preferred Advanced database and presentation software skills.
Preferred Advanced research, analytical, and problem solving skills.
Preferred Genesys cloud certified