• US Citizen

• Green Card

• EAD (OPT/CPT/GC/H4)

• H1B Work Permit

• Corp-Corp

• W2-Permanent

• W2-Contract

• Contract to Hire

• Consulting/Contract

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 2nd Apr 2024

Solutions Architect Principal Responsibilities

Establish trusted advisor relationship with decision makers.

Develop and implement innovative Workforce Software solutions that are tailored to meet the client s needs.

Consult with customers on system configuration, industry specific features and system processes and procedures

Directs the identification and recommendation of appropriate solutions, upgrades, replacements, or decommissioning options incorporating business and technology productivity, usability, and total cost of ownership.

The consultant will account for all project time.

Analyze enhanced requirements and creating process documentation, diagrams and feature specifications Troubleshoot and resolve complex customer environment problems

The consultant will communicate with customers in a timely, professional manor and will escalate issues to the Project Manager as necessary.

Escalate Product Issues when all avenues of resolution are exhausted Escalate gates to success, as necessary personnel, scope changes, billings, etc.

The consultant will portray a positive, proactive and professional work ethic to the customer and the people he or she interacts with on a daily basis.

Creating and maintaining Customer Satisfaction and reference ability of customers is a primary goal for the position.

The consultant will look to enhance the effectiveness of the position by instilling into the work environment efficiencies and tools that can be used by Kronos to better Sell and Service our customers.

Determine technical risk and issues and suggest mitigation options.