• US Citizen

• Green Card

• EAD (OPT/CPT/GC/H4)

• Corp-Corp

• W2-Permanent

• W2-Contract

• Contract to Hire

• Consulting/Contract

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 3rd Apr 2024

8    Required    Telephony/VoIP experience with a focus on Contact Center applications
8    Required    Experience with a focus on cloud based contact center applications CCaaS
8    Required    Experience with Genesys CX Cloud installation, implementation and configuration
8    Required    Advanced hands-on experience in migration strategy planning and execution from a legacy on premise/ hosted contact center platform to a CCaaS Genesys platform.
8    Required    Architect Call flows, IVRs, skills, permissions, roles, data points, user, etc.
8    Required    Strong understanding of communication infrastructure, device compatibility and integration with CCaaS platforms.
8    Required    Hands on experience and knowledge with cloud providers (Genesys, Google Cloud, AWS).
8    Required    Strong proficiency with configuring and optimizing cloud platforms for telecom applications, ensuring performance, reliability, and security
8    Required    Ability to comprehend, analyze, and research problems of a complex nature, make reasonable decisions, and recommend solutions.
8    Required    Ability to provide technical expertise and guidance to internal teams and external customers on cloud-based solutions.
8    Required    Ensure compliance with regulatory requirements and industry standards for financial institutions implementing services in the cloud.
8    Required    Ability to quickly adapt to changes in process, requirements, goals, and organizational change.
8    Required    Requires excellent communication skills, analytical ability, strong judgment and management skills, and the ability to work effectively with client and IT management and staff.
8    Required    Improves systems by studying current practices, designing modifications. Recommends controls by identifying problems; writing improved procedures.
8    Required    Prepares technical reports by collecting, analyzing, and summarizing information and trend.
8    Required    Provides engineering support for large-scale 24x7 operational environment, including off-hours
8    Required    Advanced verbal and written communication skills.
8    Required    Effective organizational, planning and time management skills.
4    Preferred    Work with developers on reporting, API integration, 3rd party app integration. Expertise on full set of Genesys API (ex. Analytics. BI, user management, etc.)
4    Preferred    Strong proficiency with monitoring and troubleshooting telecom services and infrastructure in the cloud, addressing performance issues and outages promptly
4    Preferred    Advanced database and presentation software skills.
4    Preferred    Advanced research, analytical, and problem solving skills.
4    Preferred    Genesys cloud certified

TERMS OF SERVICE

Services are expected to start 05/15/2024 and are expected to be completed by 08/31/2024. Total estimated hours per Candidate shall not exceed 688 hours. High probability of extension (though Aug 2025 etc.)  This service may be amended, renewed, and/or extended providing both parties agree to do so in writing.