Analyze the current state and future needs of our legal processes and workflows, and propose solutions that align with our strategic goals and best practices.
Collaborate with legal professionals, IT teams, and business stakeholders to elicit, document, and validate business requirements, functional specifications, and user stories.
Manage the configuration, testing, deployment, and maintenance of Contracting tools, specifically our e-signature platform, DocuSign, and provide training and support to end users.
Monitor and report on the performance, usage, and compliance of our e-signature platform, and identify opportunities for improvement and optimization.
Conduct research and benchmarking on the latest trends and technologies in legal process automation and e-signature solutions, and provide recommendations and best practices.
Manage multiple projects and tasks simultaneously, and ensure timely and quality delivery of solutions.
Trusted advisor for system support and process optimization
Define and drive strategic and operational contracting initiatives together with the Contract Operations Manager
Collect and analyze data to identify root cause of process issues and challenges
Format and deliver accurate data, using programs/reports to enable leadership to make strategic business decisions.
Develop and document organizational content, practices, and objectives, including for relatively undefined initiatives.
Develop creative solutions to solve issues or drive continuous improvement.
Be the point person for all stakeholders (customer, technical team, and PO) to make sure user stories are well understood, so everyone is on the 'same page'.
Groom backlog and perform other maintenance tasks that are standard to the BAs role within an Agile team.
Assist in development of year long roadmap for responsible technologies
Educate business where needed on proper support model processes