- Develop and document best practices for the use of ServiceNow.
- Gather requirements from the County’s business units and apply ServiceNow methodology.
- Drive adoption of ServiceNow by providing a stable and functional system.
- Identify and report on potential improvements in system stability and security.
- Develop and enforce best practices for security and usability of the system.
- Guide the business using best practices for system compatibility and interoperability.
- Perform peer reviews of system integrity and standardization.
- Perform capacity planning, maintain system patching, upgrades and clones.
- Develop Knowledgebase, write knowledge articles.
Skills and Qualifications
- Subject Matter Expert in ServiceNow administration, patching, cloning, security.
- Strong technical skills, ability to scope, deploy, support and maintain enterprise applications.
- Strong written and verbal communication skills with the ability to communicate effectively with technical and non-technical staff.
- Technical Writing
- The ideal candidate would have experience working in a Government environment with an understanding of a Government’s administrative processes.
- The ideal candidate would have experience with ServiceNow’s flow/workflow, ACLs, ITSM, ITBM, Appengine. Experience with other ServiceNow modules a plus.
Experience and Education:
- Minimum of 5 years as System Administrator experience supporting an enterprise application with thousands of users.
- Minimum of 2 years administering ServiceNow with admin level role.
- Thirty (30) semester (45 quarter) units of completed, post high-school coursework from an accredited university or technical school in Computer Information Systems, Business/Public Administration, or a closely related field.