Support Program Management team in coordinating the Product Requirements, User Requirements, UAT activities, and Change Management.
Responsible for managing one or more highly complex or enterprise-wide IT program(s) consisting of multiple projects.
Develop the program strategy, supporting business case and various enterprise-wide high-level project plans. Ensure integration of projects and adjust project scope, timing, and budgets as needed, based on the needs of the business.
Communicate with IT leadership, business leadership, and IT Business Consultants to communicate program strategy, direction, and changes.
Deliver all projects contained in the IT project portfolio on time, within budget and meeting the strategic and business requirements.
Track key project milestones and recommend adjustments to Project Managers.
Partner with senior leadership of the business community to identify and prioritize opportunities for utilizing IT to achieve the goals of the enterprise.
Experience Required:
Must possess extensive knowledge and expertise in the use of Project Management methodologies and tools.
Bachelor’s or Master’s Degree in Computer Science, Business Administration, or other related field. Or equivalent work experience.
Project Management certification is required.
Typically has 10 to 15 years of IT and business/industry work experience, with at least 3 years of experience in a leadership role and 5-8 years managing projects.
Skills Required:
In-depth knowledge of the Service Now platform.
Experience with HR systems using or interacting with the Service Now platform.
Experience configuring builds within the Service Now platform (not asking for a full-scale Service Now developer).
Project management experience.
Ability to work across business units and with technology providers (Suppliers).