Synthesize data from our analytics tools into actionable insights about customer and prospect behavior, digital sales and servicing performance, and customer value delivery. Clearly communicate these recommendations to internal stakeholders and senior leadership
Actively participate in cross-functional initiatives, collaborating with team members to achieve and measure project success. Provide opportunity analysis, measurement plans, dashboards, and post-release/testing analyses
Ability to quickly grasp complex technical concepts and make them easily understandable through various communication mediums like visualizations and presentations
Extract and analyze data using analytics tools such as Python, R, and/or SAS
Create compelling, intuitive dashboards to enable the business with critical metrics, with a focus on data automation, anomaly detection, and actionable data visualizations
Partner with Digital, Marketing, Product and IT partners to evaluate the success of new initiatives
Collaborate with Fraud and Risk partners to identify and mitigate threats to assets
Apply visualization techniques to internal and external data sources to make accurate and actionable analyses in a timely fashion
Be a partner in the building of KPIs and metrics that help to gauge the health and success of our digital and Omni assets and initiatives
Create self-service dashboards for internal business partners to learn, understand, have access to, and derive insights from data, metrics, and KPIs
Apply automation techniques to manual processes to create efficiency, improve accuracy, and build upon successes that create a suite of self-service assets