Tagcor

Business Analyst

Creating and assigning Salesforce cases.
Providing training on working PEAQ cases in Salesforce to team members and other teams.
Maintaining training documentation and coordinating trainings.
Handling access requests to needed software.
Using FAQs and canned reporting to respond to inquiries and reconsiderations requested by Providers.
Creating and maintaining "at a glance dashboard reporting" for upper-level leadership.
Serving as a lead coordination consultant for operational and project work.
Partnering with other teams to assign Salesforce cases.
Creating workflow and process documentation.
Utilizing project management and business analytic skills for requirements gathering.