The ideal candidate is an outstanding writer with experience creating content for enterprise software targeted to professional and technical audiences.
- Works closely with writers and editors to develop high-quality technical content.
- Researches and resolves content issues identified by customers or workmates by updating relevant topics.
- Drafts, maintains, and edits content for release notes and release publications, and backlog.
- Balances multiple deliverables across various product areas at the same time.
- Prepares content for online delivery.
- Learns and tests product functionality while writing documentation.
- Reviews technical information and content prepared by other team members for clarity, consistency, and content quality.
- Manages time effectively, focuses on priorities, and maps out documentation plans in Jira and planning tool without supervision.
- Requires minimal editing of content.
- Helps other writers with developing content for publications. Can move across product areas when needed.
- Focuses on team and individual goals.
- Sets an example based on quality of writing, relationships, and adherence to processes.
- Provides regular updates to manager and lead on project status.
- Tracks work using appropriate tools (Example: Jira).
- Mentors and guides junior writers on the team to improve their effectiveness.
- Attends alignment meetings, learns from discussions, and adds detail to topics.