Analyzes data, assesses trends and develops actionable insights and recommendations in support of business objectives.
Trains and develops junior analysts.
Work closely with business partners to develop data-driven insights and recommendations to improve the client experience.
Develop and maintain dashboards and reports to track and monitor key performance indicators.
Collaborate with cross-functional teams to develop and implement solutions to improve the client experience.
Use statistical techniques to analyze large and complex datasets.
Analyze customer data to uncover trends and patterns that impact the client experience.
Collaborate with cross-functional teams to design and execute experiments that test hypotheses and measure the impact of new initiatives on customer experience and business performance.
Communicate insights and recommendations to stakeholders across the organization, including senior management, to inform decision-making.
Stay current with industry trends and emerging technologies related to data analytics, customer experience, and financial services.