- Designs, develops, enhances, debugs, and implements software.
- Troubleshoots production problems related to software applications.
- Researches, tests, build, and coordinate the conversion and or integration of new products based on client requirements.
- Designs and develops new software products or major enhancements to existing software.
- Addresses problems of systems integration, compatibility, and multiple platforms.
- Consults with project teams and end users to identify application requirements.
- Performs feasibility analysis on potential future projects to management.
- Assists in the evaluation and recommendation of application software packages, application integration and testing tools.
- Resolves problems with software and responds to suggestions for improvements and enhancements.
- Acts as team leader on projects.
- Instructs, assigns, directs, and checks the work of other software developers on development team.
- Participates in development of software user manuals.
Minimum Education/Certification Requirements:
- Bachelor’s degree in IT or related field or equivalent experience
Required Skills:
- Minimum 5 years of hands-on experience with ServiceNow development of the modules ITSM, ITFM, HRSD, ITOM, PPM, and SPM
- Experience working in an Agile Scrum environment. 11 Years
- Proficiency in JavaScript, HTML, CSS, and REST APIs. 5 years
- Possess an in-depth knowledge of implementing ServiceNow Architecture and ServiceNow Scripting. 5 years
- 16+ yrs. troubleshooting production problems related to software applications
- Experience creating ServiceNow update sets, promoting and testing through multiple instances and into production.
- Strong problem-solving skills and ability to work independently.
- Excellent communication and collaboration skills.
- Demonstrated knowledge of service management processes, procedures, and software, and including knowledge of ServiceNow.
Highly Desired Skills
- ServiceNow Certified Application Developer (CAD) or Certified Implementation Specialist(CIS) certification