- Conduct research into clients use of Salesforce, producing a report of findings with recommended steps and a roadmap for Salesforce solutions
- Collaborate with colleagues and customers to create prototypes and proofs of concept as a means of eliciting and defining requirements
- Review solutions and recommend improvements
- Groom and refine the Salesforce product backlog, in liaison with stakeholders on the project
- Own the design of Salesforce and (optionally) other affiliated solutions for Sales, Service, and platform solutions
- Act as a release manager, approving configuration and coded items to be deployed between environments. Where appropriate, this could include deploying changes
- Provide guidance on user story writing style
- Ensure success and acceptance criteria are defined for each story
- Describe and illustrate designs with appropriate justifications
- Ensure documentation of the steps for testing
- Groom and refine the Salesforce product backlog, in liaison with Salesforce SMEs
- Supervise the configuration, quality assurance, testing, and deployment of Salesforce
- Collaborative project and workstream planning.
Required Qualifications and Background (Must Have):
- At least 5 years experience in a leading role in delivering Salesforce projects,
- Excellent communication skills, written, verbal, and interactive when online,
- Minimum Salesforce certified:
- Administrator
- Sales Cloud Consultant
- Service Cloud Consultant
- Platform App Builder