- Coordinate, plan, develop, test, maintain, and implement technologies in support of agency business goals.
- Evaluate, monitor, recommend, and implement new technologies.
- Interpret and apply client s management and operational policies, relevant legislation, and industry standard practices.
- Prepare progress reports and other written communication for department staff and management.
- Consult with users to provide alternate workflow and integrate new and existing technology in the process.
Second level Help Desk Support
- Work with users to resolve incidents, and provide assistance and training as requested.
- Serve as a liaison between users and appropriate IT staff when needed.
- Document resolutions for future reference.
Other Duties
- Function as a cross-functional team member in support of IT services.
- Provide backup support for Help Desk.
- Participate in Business Continuity activities including training, desktop exercises and Disaster Recovery tests.
- Participate in developing and updating policies, standards and procedures that meet existing and newly approved policies and regulatory requirements.
- Other duties as assigned.
Job Specific Attributes
- Systems Administration Experience in a Windows environment including supporting group policies and secure configurations.
- Experience with a variety of Microsoft products, including Active Directory, SCCM, Intune, Microsoft 365, and Azure.
- Experience in planning, managing, and troubleshooting virtual infrastructures.
- Experience managing and maintaining secure FTP technologies and public key infrastructures.