- System Infrastructure Design, Maintenance and Troubleshooting
- Manage remote access and remote devices including maintenance and configuration.
Manage Cloud Infrastructure including Azure AD, and Microsoft 365 components.
Manage and support virtual servers, desktops, and other endpoints including installing, upgrading, and patching.
- Design, implement and support group policies and secure configurations.
- Enable and support Public Key Infrastructure environment.
- Design, install, manage, and upgrade Secure FTP infrastructure in support of business processes.
- Research, innovate and automate system administration.
- Coordinate with other IT teams to ensure availability, reliability, and scalability of Windows Infrastructure.
- Project Management and Execution
- Coordinate, plan, develop, test, maintain, and implement technologies in support of agency business goals.
- Evaluate, monitor, recommend, and implement new technologies.
- Interpret and apply Treasury management and operational policies, relevant legislation, and industry standard practices.
- Prepare progress reports and other written communication for agency staff and management.
- Consult with users to provide alternate work flow and integrate new and existing technology in the process.
- Second level Help Desk Support
- Work with OST users to resolve incidents, and provide assistance and training as requested.
Serve as a liaison between users and appropriate IT staff when needed.
- Document resolutions for future reference.
Other Duties
· Function as a cross-functional team member in support of OST IT services.
· Provide backup support for Help Desk.
Participate in Business Continuity activities including training, desktop exercises and Disaster Recovery tests.
Participate in developing and updating policies, standards and procedures that meet existing and newly approved policies and regulatory requirements.
Other duties as assigned.