Outstanding problem-solving and troubleshooting skills with a strong attention to detail and standards.
Minimum 7+ years of direct experience creating, troubleshooting, and debugging Windows Installer packages (tables, custom actions, etc.) via tools such as InstallShield (7 years).
Experience creating and troubleshooting enterprise-class Linux RPMs or standardized packages for multiple distributions (4 years).
Working knowledge of the Apple MacOS .pkg packaging standard and corresponding OS technologies (3 years).
Working knowledge of Microsoft Endpoint Configuration Manager (MECM/SCCM), Ansible and/or JAMF (3 years).
Knowledge and experience creating and maintaining policies, standard operating procedures (SOPs) and technical documents
Cross-functional understanding of security operations, security practices and the user experience
Experience developing support and standards documentation (e.g., detailed security implementation and deployment plans, test plans, and security-focused operational procedures and training materials)
Must be willing to work after-hours and weekends when technical issues arise which require immediate resolution