Partnering with the vendor provide system life cycle support to the EMR.
Provide EMR training and develop user guides.
Gather and document business requirements, develops user cases, configures the system as requested.
Manage and address support requests.
Support international locations in EEMEA, Asia Pac, Americas, and International Shipping. Engage and meet as needed.
Testing and coordination system software upgrades of the application.
Gather and document business and functional requirements for enhancement of the Global EMR Application including development of use cases, use case scenarios, and User Interface design employing standard techniques and templates.
Provide first level end-user application support to EMR users. Responsible for ensuring EMR issues/concerns are promptly attended to until resolved. Escalate to vendor as needed.
Setup, maintain, and audit user access based on role and approved privileges.
Ability to prioritize efforts that address concurrent demands arising from project deployment schedules, vendor interactions, global BU needs, etc.
Applies understanding of data principles to develop and manage EMR data quality assurance reports, system audit tools, and to the development of products to meet global EMR user requirements.
EMR vendor management – liaison between the EMR vendor and Chevron (CVX). Ensure request specifications and expectations are clear.