Works on multiple medium complexity projects and programs from a business solution and design perspective, drafting solutions documentation, in collaboration with QA resource, developers and technical teams.
Develops toward Subject Matter Expert, providing added value to clients and internal teams through knowledge of company platforms and offers alternative solutions. This includes product enhancement analysis and design, supporting and contributing functional testing approach, actual testing and validating as necessary.
Develops product enhancements as part of client projects, requiring that functionality is designed and developed in a method that can be re-used by technology.
Undertakes preliminary risk/impact assessments for changes, identifies all functional components affected, provides Solution effort estimations and, coordinates estimates across all relevant parties.
Conducts analysis on medium to complex problems, supports issue/problem resolution, implementation, notification, and post-implementation support, advises to minimize client impact. Provides issue support to development and production support teams.