1000’s of users with a long roadmap to configure SFDC out of the box capability and customization
They had a reduction in team size, so struggling to deliver – 1 architect only today and supporting 4 efforts and drowning
Document tech solutions and share with the offshore teams
Strong communication skills
Working closely with the business
Nothing that is truly new – it’s all 1 org and 1 field service solution, lots of add on type of things – it’s already integrated together and needs to show designs and be able to influence stakeholders to get it done
Field Service management
Mobile app out of the box – not a lot of lightning changes ; it just how they customize the front end now
Everything in field service – scheduling, dispatch, maintenance, etc..
Up/Downstream
They have SAP and a custom work management – so nothing they should know
They have a MuleSoft team that can help
They have a SaaS tool – they are service focused, they don’t have sales cloud, they got service cloud and field service
She has techs leads that will track the performance and will need to coordinate and lead the teams, reviewing code, etc..
How deep does hands on vs architecture
They need to be strong with APEX and the capabilities of Salesforce – can’t have flow errors, rewriting things and implementing best practices – they have lots of uniqueness and challenges
Any consistent issues/themes – thinking at an enterprise level, they have 12k users and people need to think broad – people hit issues and keep pushing through and then something breaks somewhere else
The presentation for approvals
They have a weekly meeting, they have 2 architects that do design filling out confluence, etc..
Min skills
Needs senior expertise in terms of implementations – someone that has done at an enterprise level
They just got rid of salesforce professional services, so leaving a big gap