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• UG :- - Not Required

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• No of position :- ( 1 )

• Post :- 18th Jun 2024

1. Business Analysis and Reporting:
   • Conduct comprehensive analyses of business processes, market trends, sales performance, and customer data to identify areas for improvement.
   • Develop and maintain detailed business requirements, functional specifications, and process documentation.
   • Create and present reports, dashboards, and visualizations to communicate insights and recommendations to stakeholders.
2. Project Management:
   • Lead and manage projects aimed at improving commercial processes, customer engagement, and order management operations.
   • Define project scope, objectives, deliverables, and timelines in collaboration with stakeholders.
   • Monitor project progress, manage risks, and ensure successful project delivery.
3. Stakeholder Collaboration:
   • Act as a liaison between business units, sales teams, IT, and external partners to ensure alignment and effective communication.
   • Facilitate workshops, meetings, and discussions to gather requirements and obtain stakeholder buy-in.
   • Provide support and guidance to junior analysts and team members.
4. Process Improvement:
   • Identify opportunities for process optimization and cost reduction in commercial operations and order management.
   • Develop and implement strategies to enhance customer engagement and satisfaction.
   • Utilize Lean, Six Sigma, or other process improvement methodologies to drive operational excellence.
5. Technology Integration:
   • Assess and recommend technology solutions to improve business processes, customer engagement, and order management.
   • Work with IT teams to implement and integrate new systems, ensuring they meet business needs and requirements.
   • Provide training and support to end-users on new technologies and processes.
6. Market and Competitor Analysis:
   • Conduct market research and competitor analysis to inform strategic decision-making.
   • Stay abreast of industry trends, emerging technologies, and best practices in commercial operations and customer engagement.
7. Mentorship and Leadership:
   • Act as a mentor to junior analysts, providing guidance, support, and knowledge sharing.
   • Foster a collaborative and inclusive team environment, encouraging professional growth and development.
   • Lead by example, demonstrating best practices in business analysis, project management, and process improvement.

Qualifications:

• Education:
  • Bachelor’s degree in Business Administration, Marketing, Management, or a related field. MBA or relevant master’s degree preferred.
• Experience:
  • Minimum of 7 years of experience as a Business Analyst, with a focus on commercial processes, customer engagement, and order management.
  • Proven track record of successfully leading and delivering complex projects.
• Skills:
  • Strong analytical and problem-solving skills.
  • Proficiency in data analysis tools and software (e.g., Excel, SQL, Tableau, Power BI).
  • Excellent communication, presentation, and interpersonal skills.
  • Solid understanding of commercial operations, sales strategies, and customer relationship management (CRM) systems.
  • Experience with process improvement methodologies (e.g., Lean, Six Sigma).
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Demonstrated leadership and mentoring abilities.