• US Citizen

• Green Card

• EAD (OPT/CPT/GC/H4)

• H1B Work Permit

• Corp-Corp

• W2-Permanent

• W2-Contract

• Contract to Hire

• Consulting/Contract

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 25th Jun 2024

Lead the development and implementation of contact center solutions, with a primary focus on voice.

Drive the migration of existing contact centre (Aws, connect, Twilio, Genesys, Five 9) platforms from on-premise to cloud-based solutions.

Collaborate closely with cross-functional teams to ensure seamless integration and alignment with business goals.

Serve as the primary point of contact for stakeholders, ensuring clear communication and understanding of project requirements.

Demonstrate exceptional interpersonal, communication, and listening skills to effectively lead and motivate the team.

Adapt to changes and challenges with a proactive and go-getter attitude.

Support the transition from Twilio voice to Zoom SDK version, ensuring continuity and minimal disruption.

Provide secondary support for video contact center needs as required.

Requirements:

Bachelor’s degree in computer science, Engineering, or a related field.

5+Years experience in Contact center in voice and video capabilities

Twilio is not a must, Genesys, Amazon connect, Five 9 etc.

Excellent problem-solving and communication skills.

Ability to work independently and collaboratively within a team.