Hands-on experience with any Email Security and Network Security products.
Ability to adapt to evolving threat landscapes and implement effective security measures.
Hands-on experience with other Trellix products such as NX, FX, CM and MVX is a plus.
Extensive knowledge of networking concepts, software defined networking principles, or cloud networking
Demonstrated effective communication skills
Ability to write for technical and non-technical audiences, across a variety of platforms including email, chat, Standard Operation Procedures, and knowledgebase articles
Ability to verbally communicate to wide array of audiences including non-technical customers/users, technical resources, and to leadership across all levels
General experience with advanced Excel reports and pivot charts
Understanding/Following ITIL frameworks for Incident, Change, and Problem Management
Anticipates customers’ needs and proactively develops solutions to meet them
Analyze performance, identify areas of concern, and formulate action plans