- Complex problem determination and resolution skills.
- Working knowledge of Enterprise Infrastructure industry standards including data centers, server farms/clusters, storage pools/arrays, networking topologies, and associated best practices.
- Working knowledge of cloud-hosted technologies and methodologies.
- Working knowledge of Telecommunication concepts such as SIP, H323, and other VoIP technologies.
Minimally qualified applicants must have:
- Strong Leadership and Facilitation Skills.
- Strong oral and written communication.
- Exceptional customer service skills.
- Ability to work well with others in a team environment.
- Ability to handle multiple tasks and assignments concurrently.
- Experience running infrastructure projects from implementation to completion.
- Experience project reporting to management and business contacts.
- Experience establishing project plans, timelines, resourcing, risks, and goals.
Required Soft Skills
- Ability to work independently but in a team environment
- Able to meet deadlines
- Punctual
- Ability to multi-task and balance their workday
- Ability to run multiple projects simultaneously
- Ability to assist customers with questions and concerns
Additional Details:
- DOC requires background checks to be performed internally.