Tagcor

Desktop Support

Support customers using good customer service skills including the ability to communicate to both technical and non technical customers 3 Years
Utilize moderate knowledge and demonstratable skills of Windows OS & M365 to support our customers & to work with internal teams 3 Years
Image or provision new equipment hardware & provide to customer 3 Years
Use strong organizational skills to track onboarding & shipping activities based on customer requests 3 Years
Document work activities in ServiceNow
Testing Intune processes for Tier 3 team & providing feedback 3 Years
Test upgrades and software changes Install software following security & internal processes 3 Years
Troubleshoot customer issues & tracking trends Assist with developing team processes & a knowledge base 3 Years
Basic understanding of MECM, Active Directory, Tanium, Crowdstrike, Intune, & Beyond Trust 2 Years
Work with vendors on warranty cases Collaborate with internal teams on technical issues
Must possess moderate knowledge and demonstratable skills with Intel computing equipment 3 Years
Basic knowledge of Apple based computing equipment 1 Years
Needs moderate knowledge of Windows OS and M365, Basic knowledge of MECM (SCCM) & AD, Basic knowledge of Tanium, Bomgar, ServiceNow, Intune 3 Years
Require experience in PC replacements, including imaging/provisioning 3 Years
Strong organization & documentation skills 3 Years
Requires the ability to lift boxes that weight 25 pounds