• US Citizen

• Green Card

• EAD (OPT/CPT/GC/H4)

• H1B Work Permit

• Corp-Corp

• W2-Permanent

• W2-Contract

• Contract to Hire

• Consulting/Contract

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 10th Jul 2024

Perform onsite analysis, diagnosis, and resolution of complex desktop/mobility problems for end users, recommend and implement corrective solutions.

Manage and maintain mobility queue and meet SLAs for incoming tickets.

Project manage software/hardware rollouts and refresh items.

Install, configure, test, maintain, monitor, and troubleshoot end-user workstations/mobile devices and related hardware and software to deliver required desktop service levels.

Assess the need(s) for and implement performance upgrades to end user workstations/mobile devices, including the installation of these upgrades (for example memory).

Provide technical guidance to other members of the team.

Collaborate with the global IT service desk and 3rd party vendors to ensure efficient operation of the company's desktop/mobility environment.

Receive and respond to incoming calls, pages, and/or e-mails regarding desktop/mobility problems.

Perform subject matter expert duties to other support teams when needed.

Develop and maintain software packages and tools used for software distribution.

Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop/mobility operations.

Accurately document instances of desktop equipment or component failure, repair, installation, and removal.

Interface with third-party support and equipment vendors