Total IT experience minimum 12+ Years in ServiceNow operations.
Responsible for handling escalations, participates in escalation meetings and should be solution oriented in decision makings.
Consult/guide the client with the best practices and solutions to new requirements, problem statements and roadmap for ServiceNow.
Should have managed a team of ServiceNow resources and is able to manage a team working remotely and on different time zones.
Excellent knowledge of CMDB and Asset Management Services: Business Application and Configuration item relationships.
Must have experience in CMDB, Orchestration, Discovery, Service Mapping, Integrations, Asset Management, MID Server configurations etc.
Expert on ServiceNow Discovery module, comfortable deploying discoveries in a multi-datacenter environment
Experience in supporting the implementation, administration, configuration, and/or development of the ServiceNow tool.
ServiceNow Experience should include extensive scripting in ServiceNow, tool configuration, design work, technical configuration, and deployment.
Specifically, candidates should possess the skill to develop on the ServiceNow platform including the creation and/or customization of the core applications such as Incident, Problem, Change, Service Catalog and workflows.
System/Process Automation (Orchestration) experience. System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP
Experience with working or developing in any one of the following programming languages: JavaScript, CSS, HTML or HTML 5, Angular JS
Experience in working on ServiceNow Development using Agile/Scrum methodology.
Ability to communicate fluently with client stakeholders.