Conduct and document requirement elicitation, analysis sessions, and maintain business artifacts like Project Charters, BRDs, and SRDs.
Develop strong business relationships and act as a liaison between the business user community and the technology team. Collaborate with stakeholders to capture, validate requirements, manage expectations, and facilitate workshops, meetings, JAD sessions, and Agile ceremonies. Ensure solutions align with business requirements and facilitate effective communication between teams.
Develop and maintain expertise in the current features and backlog of assigned applications.
Develop process workflows, use cases, user stories, and create UML diagrams. Collaborate with UI/UX team to develop web page mock-ups and wireframes, ensuring stakeholder sign-off.
Examine business requests for feasibility; conduct detailed analysis of current and future needs and create GAP analysis documents.
Manage change requests and ensure changes are documented, reviewed, and approved in accordance with organizational processes.
Prioritize backlog items with Product Owner and business stakeholders.
Support QA on test plans, cases, and assist with user acceptance testing (UAT). Provide feedback and support during testing phases to ensure software meets project objectives.
Assist in project planning, execution, monitoring, and report status updates. Identify, evaluate, and mitigate project risks and issues. Document detailed work plans, schedules, project estimates, resource plans, meeting notes, and status reports.
Analyze and improve business processes, recommend efficiency solutions, and stay updated on industry best practices.
Create user guides, training materials, and conduct sessions for end-users. Handle business information confidentially, maintain professionalism, and collaborate effectively within the team.
Occasionally fill in for the Project Manager as required.