Manage and administer the Citrix infrastructure, including XenApp, XenDesktop, and NetScaler environments.
Perform advanced troubleshooting and issue resolution for Citrix-related incidents, problems, and outages.
Implement and maintain Citrix policies, profiles, and configurations to ensure security and compliance requirements are met.
Monitor Citrix performance and capacity, proactively identify potential issues, and implement optimizations to enhance system reliability and performance.
Collaborate with other IT teams to integrate Citrix solutions with other systems and applications, ensuring seamless operation and compatibility.
Plan and execute Citrix upgrades, patches, and migrations in coordination with Change Management processes.
Develop and maintain documentation, standard operating procedures (SOPs), and knowledge base articles for Citrix-related activities.
Provide guidance and mentorship to Level 1 and Level 2 support teams, assisting with escalations and knowledge transfer.
Stay current with industry best practices, emerging technologies, and Citrix updates to continuously improve the Citrix environment.
Participate in on-call rotation and off-hours support as needed to address critical issues and ensure 24/7 availability of Citrix services.