Salesforce Scheduler is an add-on built into the Salesforce platform. It enables companies to schedule and dispatch appointments for field service technicians, track technician availability, and manage work orders.
Salesforce Scheduler simplifies the process of creating, modifying, and cancelling appointments for both your customers and employees. It basically means that you can set specific topics, locations, and appointment durations.
In addition, you can create service resources that correspond to your employees' skills and knowledge, ensuring that your customers are consistently paired with the most suitable team member.
Some of the key features of Salesforce Scheduler include:
Scheduling and dispatching: Salesforce Scheduler enables companies to schedule and dispatch in-store and virtual appointments taking into account technician availability, skills, and location.
Customizable workflows: Companies can customize the workflows and processes for scheduling and dispatching appointments to meet their specific needs.