Production support activities which include triaging system issues, facilitating meetings with stakeholders to prioritize support tickets, testing issues or bugs, and supporting implementation activities of new features.
Solicit and elaborate requirements from business stakeholders.
Transform business requirements into functional, non-functional, and technical user stories.
Ability to effectively communicate requirements and issues to technical and non-technical stakeholders.
Build and execute detailed acceptance criteria, test scenarios, and test cases to assist in the creation of automated test scripts.
Build complex workflows and diagrams to depict business and system processes.
Solid understanding of the day-to-day execution of business processes and related IT tasks.
Strong understanding of multiple software delivery life cycle methodologies.
Ensure all criteria for the user story has been met by conducting detailed test scenarios.
Create and update user guides and training documentation on team wiki.
Ability to work in a fast-paced, team-oriented, results-driven, and agile work environment.