Manage Gainsight System: Oversee the overall operation, maintenance, and updates of the Gainsight platform to ensure optimal performance.
Dashboard Development: Design, build, and maintain insightful and actionable dashboards tailored to various business needs.
Issue Resolution: Troubleshoot and fix issues within the Gainsight environment promptly and effectively.
Solution Implementation: Plan, design, and implement Gainsight solutions that align with business objectives and improve customer success processes.
Data Integration: Integrate Gainsight with other systems and databases to ensure seamless data flow and accuracy.
Configuration Management: Configure and customize Gainsight to meet the evolving requirements of the business.
User Training: Provide training and support to end-users to maximize Gainsight utilization and efficiency.
Stakeholder Collaboration: Work closely with cross-functional teams including Customer Success, IT, and Sales to understand their needs and translate them into Gainsight functionalities.
Documentation: Maintain detailed documentation of all configurations, customizations, and processes to ensure knowledge transfer and compliance.