• US Citizen

• Green Card

• EAD (OPT/CPT/GC/H4)

• H1B Work Permit

• Corp-Corp

• W2-Permanent

• W2-Contract

• Contract to Hire

• Consulting/Contract

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 18th Jul 2024

• Diagnose, resolve, and follow-up on issues relating to various user computing issues· Provide technical support by phone, remote access, deskside, or site visits as required · New hire device setup/Imaging·
• Experience utilizing ticketing systems· Ensure tickets are accurately documented and resolved in accordance ·
• Device inventory management· Position may require working extended hours or occasional night/weekend as required·
• Office 365 Productivity Tools· VPN troubleshooting/connectivity· Mobile Device Support· Follow client Compliance standards.

Qualifications:

• Prior Help Desk experience
• Prior ticketing system experience, such as ServiceNow
• Ability to write clear, concise documentation
• Ability to provide excellent customer service in person, over phone, through email, and using remote tools Attributes for Success·
• Ability to balance workload while maintaining high standards EUC L2 with Scripting experience must.