Bachelor’s degree or equivalent combination of education and work experience IT certifications are a plus 3+ years of applicable IT experience.
Experience in the following: Microsoft System Center, desktop patch deployment/management, MSI/MSIX application packaging, Autopilot automated build technology, Azure Endpoint Manager, troubleshooting laptop/desktop hardware and software related issues, Azure Virtual Desktop experience is a plus. Strong problem solving and analytic skills
Expectations from this role: Resolve L1 Incident and service requests within agreed SLA.
Good communication skills (Written, verbal and email etiquette) to interact with different teams and customers.
Networking: Good in Monitoring tools and Device back up scheduling. Basic DHCP and DNS configuration in routers and switches.
Basic troubleshooting skills in ‘show ip route’ ‘sh mac address-table’ etc. Static and dynamic IP routing protocols basics
Server: Basic to intermediate PowerShell / BASH/Python scripting skills. Manual patch of QA server. Analyse space alerts from a server and engage Capacity Mgmt. team for disc expansion.
Storage and Back up. Ability to handle Storage and Backup issues independently. Ability to handle Vendor management, Device management, Storage array managementc. Perform Hardware upgrades, firmware upgrades, Vulnerability remediation. Ticket analysis, Storage and backup Performance management, various trouble shootings.
Database :Patching and upgrading the DB server and application tools. Tweak queries making them run as fast as possible. Logical and Physical Schema design (indexing, constraints, partitioning, etc.
Ability to visualize, debug the end-to-end flow of business transaction model and applications. DB migration, export/import.
Networking: IP addressing and Subnetting knowledge. Preferably certified in Cisco's basic certification track. IOS upgradation knowledge and IOS patching knowledge.
Server: Intermediate level knowledge in active directory, DNS, DHCP, DFS, IIS, patch management. Strong knowledge in backup tools such as Veritas/Commvault/Windows backup, storage concepts etc.
Strong Virtualization and basic cloud knowledge. AD group policy management, group policy tools and troubleshooting GPO alertse. Basic AD, object creation, DNS concepts, DHCP, DFSf. Knowledge with tools like SCCM, SCOM administration5) Storage and Backup In depth knowledge in Storage & Backup technology, Storage allocation and reclamation, Backup policy creation and management. Strong knowledge in server, Network and virtualization technologies.
Tool Knowledge :Understanding of key network monitoring protocols including SNMP, NetFlow, WMI, syslog, etcd. Knowledge in administration of tools like SCOM, Solarwinds, CA UIM, Nagios, ServiceNow, etc