Minimum 3 years of direct experience as a ServiceNow Admin or application owner
Experience configuring core ServiceNow modules including Service Catalog, Asset, SAMP, IRM, Discovery, Service Mapping
Knowledge of the ServiceNow app engine and the process for developing and supporting custom applications
Hands on experience in Service Catalog/Service Portal modules
Experience with Advanced scripting, Performance Analytics, Reporting and other use case areas are highly desirable
Experience with Flow designer, Workspaces and UI Designer desirable
Ability to draft and document test plans for both a technical and business user audience
Ability to be flexible, adaptable and learn new concepts quickly; ability to anticipate and drive change
Ability to work effectively in a team environment with aggressive deadlines and multiple priorities as well as the ability to work independently with minimal supervision while delivering results
Excellent demonstrable written and verbal communications skills
Experience with Microsoft suite of office products – Excel, Word, Teams etc. is desirable
Demonstrates a high degree of customer service and teamwork
Good organizational, multi-tasking, and time-management skills
Demonstrated understanding of ITIL processes, operations, and procedures
Overarching understanding of ServiceNow Enterprise product suite
The Incumbent must have extensive knowledge and experience with ServiceNow
The incumbent must have experience configuring core ServiceNow modules including Service Catalog, Asset, SAMP, IRM, Discovery, Service Mapping
The incumbent must have strong written and verbal communication skills