- Customer-Centric Design: Collaborate with clients to deeply understand their business use cases, creating detailed personas and scenarios that guide the development of effective conversational solutions.
- Technical Liaison: Partner closely with engineering teams, ensuring seamless integration of client requirements into robust, scalable solutions optimized for the Kore.ai platform.
- Conversational Architect: Define the end-to-end conversational experience, crafting intuitive dialogue flows that effectively address user needs and business objectives.
- Natural Language Optimization: Develop diverse utterances (user inputs) for various business intents to enhance the natural language understanding and responsiveness of our AI systems.
- Technical Support: Leverage your domain knowledge and technical expertise to troubleshoot issues and provide guidance to the development team.
- Strategic Prioritization: Scope and prioritize project activities, maximizing impact for both the business and the customer.
- Quality Assurance: Collaborate with QA teams to create comprehensive test plans and certification criteria, actively participating in User Acceptance Testing (UAT).
- Client-Facing Engagement: Travel as needed to conduct client presentations and discussions, showcasing our solutions and gathering valuable feedback.
Essential Qualifications:
- Proven Experience: 6-8 years of experience in business analysis with a focus on conversational AI systems (RASA, Kore.ai, or similar IVR technologies).
- Technical Aptitude: Strong understanding of cloud-based systems and web technologies (Java, JavaScript, JSON/XML).
- Tools Expertise: Proficiency with API testing tools like Postman and familiarity with Kore.ai.
- Domain Knowledge: Experience in at least one industry domain (Banking, Finance, Healthcare, Web/Social, etc.).
- Communication Mastery: Exceptional written and verbal communication skills, adept at translating complex technical concepts for diverse audiences.
- Problem-Solving Prowess: A proactive approach to challenges, with the ability to learn new technologies quickly.
- Adaptability: Thrives in a fast-paced environment with shifting priorities.
Preferred Qualifications:
- Generative AI Exposure: Familiarity with generative AI concepts and their application in conversational AI products.
- Kore.ai Proficiency: Hands-on experience with the Kore.ai XO platform, including chatbot development and Search Assist features.