Design and Development: Lead the design and development efforts on the ServiceNow platform to create effective ITSM solutions that align with business requirements.
Customization and Configuration: Configure and customize ServiceNow modules, workflows, forms, and scripts to enhance functionality and user experience.
Technical Leadership: Provide technical guidance and mentorship to junior developers. Lead and coordinate development efforts, ensuring adherence to best practices and standards.
Solution Implementation: Collaborate with stakeholders to understand their needs and translate requirements into ServiceNow solutions. Implement, test, and deploy new functionalities.
Integration: Develop and manage integrations between ServiceNow and other systems or applications, ensuring seamless data flow and interoperability.
Administration and Maintenance: Administer and maintain ServiceNow instances, manage user access, perform upgrades, and troubleshoot issues as they arise.
Documentation and Reporting: Create comprehensive documentation, including technical specifications, system architecture, and user guides. Generate reports to track system performance and usage metrics.
Proficiency in JavaScript, HTML, CSS, and other relevant technologies for ServiceNow development.