Establish governance structures and processes for Salesforce shared services.
Ensure compliance with organizational policies, security, procedures, and regulatory requirements related to Salesforce
Develop and implement Salesforce operational policies, process, procedures and best practices for ESS. Define the Operational aspects of implementations, system performance and maintenance, availability and reliability.
Define and Develop ESS policies and procedures for Multi-org and Global deployment strategies
Incident management, release management, change management, configuration management, capacity planning, backup/restore, ensure business continuity / disaster recovery and Operational reports for ESS
User management, support and communication
Managing budget, expense tracking and finance reporting for projects, focusing on cost optimizing and costs, vendor management and contract negotiating, ROI analysis and ensure financial compliance
Project scope assessment, resource planning, time estimates, risk assessment / remediation, stakeholder expectation and continuous improvement
Standardize Salesforce components, Apex Exchange usage, developing templates, foster collaboration and establish governance to maximize reuse efficiency.
Ensure implementation bank's security controls
Deployment of DevSecOps tools
User Training and Adoption
Mobile Adoption and optimization
Reporting and Analytics
Experience portal for customers
Feedback and continuous improvement platforms
Innovation and future readiness
Data governance and Lifecyle management
Sustainability and Greet IT
Proficient in managing integration between salesforce and other enterprise system
Define policy around data migration, data quality and data governance with SF echo system
Ability to understand business processes across different departments and translate them into Salesforce solutions.
Analytical skills to identify inefficiencies and opportunities for improvement within business workflows.
Familiarity with industry standards and regulations relevant to the organization.