Excellent troubleshooting and problem-solving skills. Able to identify root causes and work creatively to resolve problems, balancing economic and strategic considerations and weighing the impact of actions on other departments.
Exhibits sound judgment by taking appropriate action in situations of concern or requiring escalation.
Demonstrated analytical, quantitative, and budget planning/monitoring skills.
Must be an excellent communicator (both oral and written), including the ability to interface effectively at the executive level and across the organization.
Effective interpersonal and organizational skills, including a strong customer service orientation.
Strong project management skills. Must be able to plan, organize, and lead projects and tasks effectively while paying close attention to details, identifying deliverables and meeting timelines.
Demonstrates initiative in staying current with new technologies and recommending system improvements that enhance operational effectiveness.
Knowledge:
Requires Bachelor's degree in a technical discipline such as computer science, information services or related field, or equivalent directly-related work experience.
Microsoft Certification is preferred.
Extensive knowledge of Microsoft products including Windows Server, Office 365 administration, and Microsoft Azure. Mac expertise also preferred.
Extensive knowledge of hardware and software installation, testing and operation.
Requires knowledge of business process and workflow analysis and ability to document workflow.
Knowledge of data communications, telecommunications, and audio-visual equipment.