US Citizen
Green Card
EAD (OPT/CPT/GC/H4)
H1B Work Permit
Corp-Corp
W2-Permanent
W2-Contract
Contract to Hire
Consulting/Contract
UG :- - Not Required
PG :- - Not Required
No of position :- ( 1 )
Post :- 2nd Aug 2024
1. Customer Focus: Focus on providing a prompt and efficient service to customers; goes out of the way to ensure that individual customer needs are met.
2. Attention to detail to ensure metrics, quality and production output and reporting is accurate
3. Team Work: Respect others and work well within the team.
4. Communication: Speak clearly and write in a clear and concise manner. Uses appropriate style and language for communication (Data)
5. Communication: Speaks in an accent neutral manner or with the accent required for the process, with good vocabulary and grammar skills. Writes clearly (Voice)
6. Analysis and Decision Making: Makes judicious and fair decisions after examining all relevant information and making clear assumptions
7. Team Coaching and Leadership: Lead the team by example. Guide and support the team towards the achievement of goals.
8. Coaches and guides lead’s in managing outcomes and expectations well.
9. Manage and facilitate aspirations and skill development for team.
10. Proactive in avoiding or resolving conflicts.
11. Planning skills: Translate business objectives into functional activities. Set goals and processes and organize resources to ensure that the desired results are met.
12. Excellent communication and leadership skills.
13. Organizational and time management skills.
14. Assistant Manager - Operations, Training, Quality, MIS, Process Excellence
15. Leadership role with span of up to 60 FTEKnowledge Examples:
20. Familiar with Windows Operating Systems, MS Office
21. Excellent English comprehension – reading, writing and speaking
22. Domain knowledge based on process (healthcare, banking, investment, F&A, retail, customer support etc)
23. Expertise with process knowledge and guidelines
24. Expertise in work allocation and intake functions
25. Expertise in MS Excel
26. Expertise with quality control processes including pare to analysis and root cause analysis
27. Typing speed with 15WPM and 80% accuracy [Voice}
28. Typing speed with 30WPM and 95% accuracy [Data]
29. Experience level – 9 to 12 years