• US Citizen

• Green Card

• EAD (OPT/CPT/GC/H4)

• H1B Work Permit

• Corp-Corp

• W2-Permanent

• W2-Contract

• Contract to Hire

• Consulting/Contract

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 5th Aug 2024

•    Write end-user documentation (user guides, getting started guides, support FAQs, reference material) for cloud-based software applications. 
•    Use information architecture principles to design online documentation that meets the needs of multiple audiences at various stages in the learning cycle using a single content repository. 
•    Clearly communicate how to accomplish user tasks, rather than how to use the user interface.
•    Through research and hands-on learning, become an expert on our products and methodologies.
•    Work with Product, Support, and other internal teams to understand customer needs and create content that allows users to be self-sufficient. 
•    Interview subject matter experts to learn how product features work and understand their benefits to users. 
•    Experiment with software to learn how it functions from an end-user point of view.
The Contract Technical Writer should have the following skills:
•    8+ years working on software documentation projects 
•    Tools: DITA XML, Madcap Flare, any structured authoring tool; and CMS  
•    Excellent writing and communication skills with the ability to explain technical concepts in a way that non-technical people can understand.
•    Confident self-starter, pro-active in asking questions and resolving issues with subject matter experts.
•    User-centric thinker who can anticipate the reader’s concerns and questions about the product.
•    Strong time management skills with the ability to estimate the effort required to complete a task and stay on schedule.
•    Basic graphics skills (Powerpoint).
•    Experience documenting APIs a plus.
•    Experience writing documentation for translation and optimizing documentation projects for translation a plus. 
•    Experience with Jira and Confluence a plus.
•    Experience with digital adoption platforms such as WalkMe a plus
Familiarity with the Telecom industry a plus