• US Citizen

• Green Card

• EAD (OPT/CPT/GC/H4)

• H1B Work Permit

• Corp-Corp

• W2-Permanent

• W2-Contract

• Contract to Hire

• Consulting/Contract

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 9th Aug 2024

Position 1; Designer

Artificial Intelligence (AI), Digital : Chatbots / Conversational Agents

Kore.Ai, Conversational AI, Chatbot, VoiceBot, Python, Java, JavaScript

• Designs Conversation Scripts, Bot Responses and user journey to create consumer facing Chatbots with• personality, character and human user interactions.• Responsible for Designing and testing of chat conversations, flows, and user journeys based on different bot personas.• Creative thinking of user’s conversational journey with a bot.• Thinking of different ways in which a user can speak with a Human or Bot agent.• Liaison between Delivery team in order to ensure delivery of intelligent and intuitive conversations for ease of customer understanding.• Develops mockups, flows, redlining and other creative prototyping related items.• Operates with a customer first mindset and designs client centric experiences end-to-end to solve inquiries• via multiple channels & touchpoints.

Exceptional creative thinking, writing and persona building skills• 8+ years experience in linguistic analysis, Conversation design, copy editing, or similar role preferred, in Content development roles.

• Innovative thinker with the ability to come up with creative solutions.• Team player with excellent interpersonal skills and ability to influence, collaborate and communicate to• internal resources and external vendors Introduction to KORE.ai, Smart Assist, IVR Technologies. Java, Java Script, Python, XML, Web Services API experience is preferred. Analytical, Problem Solving and Coordination Skills• Familiarity with chatbots, voice enabled devices, or other conversational channels.• Ability to understand and write JavaScript.• Familiarity with social channels like Slack, FB, Twitter, Skype, MS Teams etc.• Storyteller and editorial mindset with an ability to predict audience preferences

Position 2; Solution Architect

KORE.ai, SmartAssist, IVR Technologies, Java, Java Script, Python, XML, Web Services API, Analytical, Problem Solving and Coordination Skills

• Architect and design the technical Solution in line with Client functional specifications.• Validate the technical solution and confirm if it works as per requirement.• Work with Kore’s development and QA testing teams to deliver the technical solution.• Implement and deliver bot-based solutions for the client as per business requirements

Technology requirements• 10+ year of experience with Min 6+ yrs hands on KORE.ai, SmartAssist, IVR Technologies, Java, Java Script, Python• Good experience on Conversational AI Platform• Exposure to Gen AI and its concepts with conversational AI Products• Good experience in understanding the business requirements and creating chatbots in Kore.ai XO Platform, Search Assist• Experience on Node Js used for chatbot backend technology• Good experience in Design and Solution Architecture for creating chatbots & voicebots using Kore.ai• Architect and design the technical Solution in line with Client functional specifications.• Validate the technical solution and confirm if it works as per requirement.• Work with Kore’s development and QA testing teams to deliver the technical solution.• Implement and deliver bot-based solutions for the client as per business requirements