- Bachelor’s degree from an accredited college or university required; field of study in Computer Science, User Experience, Informatics, or Industrial Engineering preferred. Master’s degree is a plus but not required 4+ years’ experience in digital, web design, digital marketing, product management, or related field.
- 7+ years of overall experience.
- 2+ years’ experience working with Email and SMS products/platforms with a strong understanding of various applications across business processes.
- Familiarity with customer data, personalization, and customer engagement metrics sourced from digital channels.
- Ability to document use cases, business requirements, functional requirements, technical specifications, and solution diagrams.
- Define product strategy and frameworks.
Preferred But Not Required:
- Domain knowledge of health care, call center, or public sector preferred but not required.
- Certifications in agile delivery methodology is a plus
- Experience working with COTS implementations
- Knowledge of other Email platforms (i.e. Mail Chimp, Constant Contact, HubSpot, etc.)
- Domain knowledge of health care, call center, or public sector.