We are looking for an experienced IVR/Chatbot Developer to manage and develop advanced IVR applications and integrate speech recognition systems. This role will involve working with third-party integrations and various communication protocols to enhance CX systems. Required 7 to 10 years of experience resource.
Key Responsibilities:
- Develop and manage IVR and chatbot solutions, natural language understanding (NLU) systems and grammars.
- Implement third-party integrations with AWS Lambda (NodeJS and/or Python), Amazon Lex, Amelia, Polly, and CRM systems like Salesforce.
- Utilize web services, APIs, and other communication protocols to integrate IVR systems with other computer systems (e.g., SOAP, VXML, SQL, XML, REST).
- Design, develop, and support advanced IVR applications in an object-oriented programming language.
Required Qualifications:
- Experience: Advanced understanding of IVR technology, telecommunications devices, networks, software, and systems. Hands-on experience with Amazon Lex.
- Integration: Experience with third-party integrations and cross-system communication protocols.
- Development: Proficient in software development using object-oriented programming languages.
Preferred Qualifications:
- Experience with building and integrating Google CCAI solutions.