Expand and refine existing data standards for Programs\ business by collaborating with business and technology teams to maintain data dictionaries and data templates.
Work closely with Program Managers to negotiate and gather the required policy, premium, claims, and risk exposure data from Brokers, MGAs, Coverholders, or TPAs and escalate issues to internal teams where necessary.
Manage the end-to-end data ingestion process including but not limited to:
Analyzing and mapping data to verify the accuracy and completeness of data that has been collected. This may involve checking for duplicate entries, missing information, or incorrect figures.
Work with data engineering teams to integrate data into our Management System (Client).
Perform acceptance testing on data that has been loaded to ensure it reconciles to source files and aligns to the mapping and validation rules that have been defined.
Monitor and manage the resolution of any data quality issues that prevent the processing of data in accordance with agreed quality standards and timelines. This may involve correcting issues internally with business teams or reaching out to our partners to correct issues at source.
Collaborate with our internal Business Intelligence (BI) team and key business stakeholders to develop insights, analytics and reports to:
Identify trends, potential risks, and areas for improvement with regards to the overall performance of a portfolio.
Monitor whether Brokers, MGAs, Coverholders, or TPAs are meeting the terms and conditions of the Program Management Agreements (PMA) and Binding Authority Agreements.
Meet the needs of regulators, reinsurers, market bodies and internal compliance teams, including ISO/ISS, Lloyds, premium tax etc
Implement continuous improvement processes to increase efficiency, reduce errors and improve oversight & decision making.
Develop and enforce best practices in areas of master and reference data management, data mapping, data modelling and data integration with regards to the Management System (Client)
Ensure process and training documentation in relation to Management Procedures are kept up to date.
Stay aware of market standards (including ACORD and Lloyds), changes to bordereaux data and processing requirements.