3-5+ years of experience in Digital Workplace applications
3+ years of experience with Smartsheet and other Project Management Applications
Strong experience in Jira and Confluence
Experience with creating dashboards, reports, wireframes, and knowledge-base articles
Experience with Smartsheet, Figma, Lucid, various Intranet and search systems, as well as public cloud providers (Azure), SAML/SCIM, and automation.
Experience with Microsoft, SharePoint, and Slack is a bonus.
From a security point of view, it's important for you to be familiar with Cloud App Security
Be a communicative team player, who doesn't only read technical documentation well, but also collaborates with other team members and business stakeholders.
Excellent knowledge around UI/UX.
Experience with ticket cues (Service Now, JIRA) & change management
Strong problem solving, data visualization and communication skills
A drive to learn and master new technologies and techniques
Coding tasks and knowledge of Postman, Python is a bonus, but not required
Ability to work in ambiguity as the company is constantly changing
Application Portfolio Management support (review of incoming requests, cross reference for SOF/SCR, help general process workflow)
Be able to manage smaller projects to help improve our digital workplace apps.
Manage our Slack channel to help assist our service desk team.
Provide white glove support for our users who need more hand on support on some of our applications.
Write and update Knowledge base articles to help the service desk understand processes.
Other apps we work closely with include Lucid, Figma, Adobe Suite, Intranet, Federated Search, Calendly, Grammarly, Airtable, Asana