Task 1 - Engineer Support: The contractor shall
- Collaborate with the HashiCorp RSA and/or the SE assigned to the government account on the roadmap and technical execution plans (“Plan(s)”) regarding implementation of Solutions, including endorsed integrations with Solutions.
- Execute the Plan created by the RSA or SE and work in conjunction with the Customer.
- Assistance, which includes using HashiCorp methodologies for the creation of Customer specific support documentation, runbooks, and other playbooks related to the integration(s), in configuration of Solutions and endorsed third-party integrations.
- If applicable, assist in applying software patches and upgrades for Solutions in NonProduction Environment.
Task 2 - RSE Engagement Exclusions - The following items are excluded from the RSE Engagement:
- Any implementation in or modifications to Customer production environments.
- Non-HashiCorp Solutions.
- HashiCorp Academy.
- Services outside of the Business Day.
- Creation, delivery or support of custom-built modules or extensions for any Solutions.
- Extensions or integrations not delivered with Solutions.
- Project management of Customer resources, teams, and/or other 3rd party resources.