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UG :- - Not Required
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No of position :- ( 1 )
Post :- 24th Aug 2024
• Responsible for functioning as the Technical SME on an enterprise-wide system.
• Responsible for implementations of products/services that involve significant Commonwealth and federal oversight.
• Provides direct technical expertise to Executive applications involving national security.
• Delivers support and design for industry specific applications that require integration with statewide systems or applications.
• Interacts with executive level business users or technical experts.
• May function as a niche SME.
• Demonstrates expertise in teaching/conveying technical and/or functional courses/concepts.
• Develops appropriate work programs and use to effectively schedule tasks/assignments.
• Identifies improvements to project standards to achieve high quality services/products.
• Actively contributes as an expert or actual designer.
• Provides accurate estimates for design and programming efforts for system changes and enhancements.
• Confirms that technical architecture will support all changes required by product enhancements.
• Anticipates, identifies, tracks, and resolves issues and risks affecting own work and work of the Application Team.
• Develops contingency plans as necessary.
• Applies specific expertise to ensure that products meet defined customer objectives.
• Anticipates and resolve issues specific to the team.
• Determines time estimates and schedule for own work and resolve issues in a timely manner.
• Determines server sizing and configuration, printer configuration, bandwidth analysis and capacity planning.
• Monitor the availability of updates/upgrades to server hardware, tests and installs updates/upgrades. (SCCM/SCOM)
•Superior interpersonal and customer service skills required including ability to work effectively in a team environment. High level of proficiency in effective problem solving required.
• Identifies and tracks issues, risks, and action items.
• Participates in product design reviews to verify that design meets quality standards and functional/technical requirements.
• Performs impact analyses on production fixes and enhancements to establish priorities.
• Provides basic product support and provide accurate and complete answers to detailed product questions in a timely manner.
• Provides effective on-site product support as needed.
• Accurately sets severity of identified defects.
• Provides input to training and / or documentation materials regarding latest technical and functional design changes.
• Documents all work for future reference.
• Reviews the system test approach and conditions used as the basis for detailed test scenarios.
• Follows quality standards.
• Analytical and customer service skills.
• Communicates accurate and useful status updates.
• Able to work in a team environment.
• Completes assigned tasks.
• Strong communication skills; both written and spoken.