Characteristics of a forward thinking and self-starter that thrives on new challenges and adapts quickly to learning new information
Synthesize analysis, document end-to-end workflows, develop future state service process scenarios and propose options, offer optimization recommendations for discussion
Data-driven analytics thinker, prior experience with using BI insights to form recommendations
Ability to manage multiple engagements on multiple projects
Ability to prioritize and organize effectively with an attention to detail
Strong interpersonal skills and the ability to build and maintain relationships
Ability to collaborate cross functionally with teams to bring forward solutions to customers
Ability to manage deadlines and gauge adjustments when necessary
Ability to collect, record and analyze feedback from customers and parties across the organization
Ability to understand service workflows, champion supporting tools, and ensure team and client adherence to both.
Organize and run team and client status meetings. Very detail oriented with thorough meeting minutes and strong task and schedule management abilities.
Excellent written and verbal communication skills with the ability to document and communicate to all levels in organization. Comfortable working across business and technical teams
Manage client relationships and understand when escalations are needed. Ability to anticipate and drive to solutions and recommendations, as needed. Strong analytic, problem-solving and conflict resolution capabilities
Ability to handle stressful situations with perseverance and professionalism
Proficiency with Excel, MS Office suite, MS collaboration tools such as Teams; Visio, BI tools.