10+ years of experience working as a Business System Analyst or related IT roles
Min 3 years of Operations experience as Teller using Argo Teller21 platform, OLDs or equivalent exposure to retail branch Teller operations and systems
Familiarity with Alogent Front Counter or other check processing and GL reconciliation processes for Retail Branches
Excellent analytical skills
Must be able to familiarize with and be hands on with the software application platform(s) supported by the squad
Must be able to familiarize and understand technical implementation of the software application platform(s) and bridge the gap between business and technology
Ability to work in a group/team setting.
Ability to work independently with minimal direction.
Takes accountability/responsibility for tasks and actions
Excellent written and verbal communication skills
Strong collaboration skills and team player with positive attitude
Familiar with Agile, Scaled Agile Framework and Waterfall concepts
Experience working in agile squads
MS Suite proficiency Word, Excel, PPT
Experience with Agile methodology
Experience using JIRA and Confluence
Business Analysis deliverable in the form of use cases, process flows, data mapping documentation
Ability to break down complex concepts into simple and digestible requirements
Execute Design thinking, Systems thinking when developing requirements artifacts
Must be driven to deliver quality and have attention to detail
Familiarity with mainframe, batch and real time (REST, Kafka or other)