Experience as a Business Analyst with the State or Federal government.
Experience as a Business Analyst leading or participating in the technical implementation of ITSM and ITAM solutions, such as ServiceNow, including, but not limited to the following areas of focus:
Incident Management
Change Management
Problem Management
Configuration Management
Hardware Asset Management
Software Asset Management
Cloud SaaS Cost Management
Request Management – Service Catalog
End User Experience
Service Portfolio
Asset Discovery
Service Level Management
IIBA Certified Business Analysis Professional (CBAP or CCBA). CalSTRS may request a copy of Certification.
Experience in Agile project management methodology or Scaled Agile Framework.
Experience in the ITIL Framework.
Bachelor degree in Computer Science, Computer Engineering, Management Information Systems or related fields from an accredited or government-sanctioned college/university. CalSTRS may request a copy of degree.
The proposed project person will be able to adhere to the hybrid working model by working on-site 2-3 days per week at CalSTRS Headquarters, West Sacramento, CA. If no, provide a short explanation.