• US Citizen

• Green Card

• EAD (OPT/CPT/GC/H4)

• H1B Work Permit

• Corp-Corp

• W2-Permanent

• W2-Contract

• Contract to Hire

• Consulting/Contract

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 30th Aug 2024

5+ years of related technical customer support experience. 
1+Service Now or equivalent ticketing system experience 
Advanced knowledge of Windows 10 installation, configuration, and troubleshooting 
Must be able to communicate technical concepts clearly to a wide audience 
Demonstrate a customer focused attitude 
Highly proficient with most popular software including MS-DOS, Microsoft Windows, Microsoft Office, Outlook, communication software, Citrix, Anti-Virus, and Web Browsers. 
Comprehensive knowledge of computer and network installation, configuration, and support. 
Experience with Microsoft Operating System deployment tools: MDT, SCCM, OSD and Windows PE 
Ability to work in a 24x7 on-call after hour rotation environment 
Good understanding of change management